Company Announces Plans to Introduce Regional Service Centers and Deploy In-The-Field Teams to Get Closer to Customers
London, Nov. 14, 2007. Corbis, a creative resource for advertising, marketing and media professionals, today announced plans to bolster sales capabilities and enhance customer service around the world to drive growth in its image licensing businesses.
"Corbis is already recognized for our world-class customer service, and these improvements build on that heritage", said Gary Shenk, CEO, Corbis. "Transforming our sales organisation and customer service operations are critical to making us a more competitive player in the market."
The company plans to streamline customer service by introducing convenient, highly responsive regional contact centers in Europe and North America. The new multi-lingual contact centers will enable the company to better serve all markets where it has operations today while phasing out bricks-and-mortar locations in select smaller markets during the first half of 2008.
To intensify its focus on the commercial and editorial imagery markets, the company will also deploy highly-connected in-the-field business development teams in most major advertising and media centers in Europe, North America, Asia and Australia, expanding its current market-reach.
To align its resources with its modernised structure, the company plans to streamline its sales organisation and related support functions, resulting in an overall global workforce reduction of approximately 125 positions. The planned reductions are across most levels of the organisation and all geographies.
The planned changes follow a comprehensive review of the company´s business over the past six months and represent an important step towards profitability. All changes are unrelated to current business performance or to its recent acquisition of Veer, which is not impacted.
Corbis is a creative resource for advertising, marketing and media professionals worldwide, helping to bring creative work to life with the highest quality photography, footage and rights services. Corbis offers a preeminent collection of more than 100 million creative, entertainment and historic images, a comprehensive footage library, the world's deepest rights and clearances expertise and an award-winning media management solution, as well as empowering SnapVillage, an innovative microstock web site.
Based in Seattle, Corbis serves more than 50 countries worldwide.
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